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What You Need To Know About a Private Branch Exchange (PBX)

A private branch exchange, also known as a PBX is a telephone network that’s being used privately within a company. Its purpose is to ensure that voice communications among the users are being done efficiently.

The reason for a company to use a PBX is to save money; nothing less, nothing more. If a PBX is not being used within an enterprise, then there will be a requirement of one line for each associate who are using this company’s central office telephone.

For example, let’s say a company has 20 employees who are in charge of making and answering phone calls, but this company doesn’t possess a PBX system. That would require this company to pay for 20 different telephone lines which would add up to a good amount of money.

However, with the use of a private branch exchange, only one line of telephone is needed while several telephones can be in usage.

Here’s how a PBX is operated

A PBX is not provided by any telephone company; it’s owned and operated by another provider. However, a telephone line is needed in order to have an active PBX.

Initially, a PBX used to use analog technology to have it running. With the fast progressing pace of technology, digital signal is what it’s using nowadays.

It’s a great progress because any digital equipment that we’re using today has one and one purpose only, and this purpose is to make our lives easier. So to use a PBX digitally is better than the old analog system.

The components of a PBX are as followed

  • Telephone trunk: it’s the collection of all the phone lines that are connected into the private branch exchange. As a unit it’s called a telephone trunk.
  • A network of all the lines within the PBX.
  • A computer: This is not any type of computer because it has some of the most important jobs to get done within this system. It’s in charge of switching the calls within the PBX. All that is done automatically.
  • A switchboard console: although this one is optional, it’s an important part of a PBX because it can be used in case the computer is down.

Some of the private branch exchange manufacturers

There are many PBX manufacturers, here’s a short list of 6 of them:

  • Lucent Technologies
  • Northern Telecom (NORTEL)
  • Rolm/Siemens
  • Intecom
  • Fujitsu
  • Hitachi

These 6 manufacturers are among the largest ones, they’re many others with the same caliber as them.

To conclude

A PBX is an important tool to have within an enterprise, especially a small one. It’ll enable any business to save money from telephone communications costs.

Voice communication is a must; no business can be run successfully without some telephone lines. It’s completely impossible.

Therefore a PBX is so important to any enterprise’s owner.